4.1★
Rating
Free
Price
Yes
Free plan
200000
Users
Quick facts
- Starting price
- Custom (contact sales)
- Free plan
- Yes (sandbox/trial)
- Deployment
- Web chat, voice, phone
- Target
- Enterprise and agencies
- Users
- 200,000+
Ratings by category
Ease of Setup3.8/5
Accuracy4.1/5
Customization4.4/5
Integrations4.2/5
Enterprise Security4.3/5
Value for Money3.6/5
Key features
- Visual agent builder: design complex conversation flows with a drag-and-drop canvas — no code needed
- Multi-channel deployment: launch agents on web chat, voice, phone, and custom API channels
- LLM flexibility: connect to OpenAI, Anthropic, Google, or bring your own model
- Observability suite: monitor agent performance with LLM-powered evaluation and conversation analytics
- Team collaboration: real-time co-editing, role-based permissions, and staging environments
- Agency workspace: manage multiple client projects under one account with white-label delivery
Pros & cons
Pros
- Powerful visual workflow builder designed for complex, multi-step conversational flows
- Supports both chat and voice channels — ideal for omnichannel CX deployments
- Strong collaboration tools for teams — multiple designers and engineers can work together
- Flexible LLM provider support — use OpenAI, Anthropic, or your own models
- Trusted by 4,000+ enterprise customers with 200,000+ users worldwide
Cons
- No transparent self-serve pricing — must contact sales for all paid tiers
- Steeper learning curve than simpler chatbot builders — designed for teams, not solo users
- Overkill for small businesses or simple FAQ bots
- Free sandbox has limited production capabilities
- Pricing can be significantly higher than alternatives for smaller teams
Plans & pricing
| Plan | Price | Features |
|---|---|---|
| Sandbox | Free Free trial available, no credit card required. | Visual workflow builder, Basic agent prototyping, Community support, Limited production deployment |
| Enterprise | Custom pricing Custom pricing — contact sales or book a demo. | Unlimited agent deployments, Multi-channel (web chat, voice, phone), LLM provider choice, Observability and analytics suite, Role-based access control, White-labeling for agencies, Multi-client workspace management, Dedicated implementation support, SLA and priority support |
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Miriam Alonso researched and verified this page. See our methodology.