Intercom

Pros

• In-product assistant—support without leaving your app or website
• CRM integration—passes customer company, billing, usage data to support
• Conversation-driven sales—routing hot leads to sales team
• Mobile-first—SDK for iOS and Android apps
• Messenger interface—familiar chat experience for users
• Freemium available—$0-39/month makes testing affordable

Cons

• Limited to text-based support—no voice or phone integration
• Knowledge base training only—cannot connect to external CRM data
• Per-conversation pricing on higher plans—volume can get expensive fast
• Resolution time slower—more designed for sales than pure support deflection