4.0★
Rating
$49/mo
Price
Yes
Free plan
Users
Quick facts
- Starting price
- $49/month
- Free plan
- Yes (30-day bot lifetime)
- Security
- SOC 2 Type II, GDPR (Business+)
- Deployment
- Web embed, Slack, API
- Max source pages
- 100,000 (Business)
Ratings by category
Ease of Setup4.4/5
Accuracy4.0/5
Customization3.8/5
Integrations3.9/5
Enterprise Security4.0/5
Value for Money4.1/5
Key features
- Documentation-trained AI: ingest entire help centers, sitemaps, PDFs, and API docs in minutes
- Deep research mode: bot reasons across multiple documents to answer complex multi-part questions
- Escalation tickets: automatically create support tickets when the bot cannot resolve an issue
- Web search integration: supplement your docs with live web results on Standard plans
- Lead capture forms: collect visitor info during chatbot conversations
- SOC 2 and GDPR: enterprise-grade security available on Business and Enterprise plans
Pros & cons
Pros
- Purpose-built for documentation — ideal for SaaS companies with large help centers
- SOC 2 Type II and GDPR compliance available on Business plan
- Deep research tasks allow bots to reason across multiple documents — not just keyword match
- Help Scout integration makes it easy to deflect tickets before they reach agents
- Clean setup experience — ingest docs from URLs, sitemaps, or file uploads
Cons
- Free plan bot expires after 30 days — not suitable for testing long-term deployments
- Only 1 bot on Personal plan — agencies or multi-product companies need Standard or higher
- Fewer customization options compared to Chatbase or Dante AI
- No voice support — text-only interactions
- Limited third-party integrations on lower tiers
Plans & pricing
| Plan | Price | Features |
|---|---|---|
| Free | Free Bot lifetime limited to 30 days. | 1 DocsBot, 50 source pages, 100 AI message credits/month, 1 team user, Basic source types only |
| Personal | $49/mo Save with annual billing ($39/month). Two months free on annual. | 1 DocsBot, 5,000 source pages, 5,000 AI credits/month, 3 actions per bot, 1 team user, Unlimited bot lifetime, Zapier integration, Slack integration, GPT-5 support, Lead capture forms |
| Standard | $149/mo Save with annual billing ($119/month). Most popular plan. | 3 DocsBots, 15,000 source pages, 15,000 AI credits/month, 8 actions per bot, 5 deep research tasks, 5 team users, Web search integration, Help Scout integration, Conversation analytics, Escalation tickets |
| Business | $499/mo Save with annual billing ($399/month). | 10 DocsBots, 100,000 source pages, 100,000 AI credits/month, 12 actions per bot, 25 deep research tasks, 10 team users, Unbranded widgets, Sentiment analysis, Priority support, SOC 2 Type II compliance, GDPR compliance |
| Enterprise | Custom pricing Contact sales for custom pricing. | Unlimited DocsBots and source pages, Azure OpenAI Service, Self-hosted options, SSO, HIPAA compliance available, Custom integrations |
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Miriam Alonso researched and verified this page. See our methodology.