Fireflies.ai

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Key features

• Automatic meeting recording and transcription works across Zoom, Google Meet, Microsoft Teams, Webex, and even phone calls. Fireflies joins as a bot participant called Fred, so no software installation is needed on attendees' devices. Transcription accuracy sits at 90-95% for clear English audio, making it reliable for most business conversations.
• AskFred is the built-in AI chatbot that lets you query any meeting transcript using natural language. After a call ends, you can ask questions like "What were the key objections?" or "Summarize the action items for the product team" and get instant answers. This turns your meeting archive into a searchable knowledge base you can query at any time.
• Action item detection automatically pulls out tasks, commitments, and next steps from your conversations without any manual tagging. The system identifies who committed to what and by when, then surfaces those items in a dedicated view. Sales teams use this to ensure follow-ups never fall through the cracks after customer calls.
• Topic tracking lets you define custom keywords and phrases that Fireflies watches for across all your meetings. When a tracked topic comes up, the system flags the moment in the transcript with a timestamp. This is especially useful for competitive intelligence, compliance monitoring, or making sure pricing conversations are handled correctly.
• Speaker identification labels each spoken segment with the correct participant name throughout the transcript. Fireflies uses a combination of calendar data and audio analysis to distinguish between speakers, making the transcript much easier to scan after a long multi-person call. Accuracy improves over time as the system learns voice patterns within your workspace.
• Sentiment analysis reads the emotional tone of different parts of a conversation and annotates the transcript accordingly. You can see at a glance whether a sales call trended positive, where a prospect expressed concern, or when a support call turned tense. This data feeds into conversation analytics that help managers coach their teams based on real interactions.
• Conversation analytics aggregates data across all your meetings to surface patterns over time. You can track metrics like talk-to-listen ratio, average monologue length, question frequency, and topic distribution. Sales leaders use these dashboards to identify top-performer habits and replicate them across the team.
• Meeting search lets you find any moment across your entire recording library using keywords, phrases, speaker names, or date ranges. Instead of scrubbing through recordings or re-reading long transcripts, you can jump directly to the relevant five-minute segment. This is particularly valuable for legal, compliance, or research teams who reference past conversations regularly.
• CRM integration with Salesforce and HubSpot automatically pushes meeting summaries, transcripts, and action items into the relevant deal or contact record. The sync is bidirectional - context from the CRM appears in Fireflies before calls, and meeting data flows back in after. This eliminates the manual logging step that sales reps consistently skip.
• The Fireflies Slack integration posts meeting summaries and action items directly to designated channels after every call. Teams can configure which workspace or channel receives notifications, and members who were not on the call can get up to speed in seconds. This is one of the most-used integrations because it fits naturally into how most teams already communicate.
• Zapier connectivity unlocks automation with over 40 additional apps beyond the native integrations. You can trigger workflows based on meeting events - for example, automatically creating a Notion page from a summary, adding Trello cards for action items, or logging call data to a Google Sheet. Teams with custom workflows use this to embed Fireflies data anywhere in their stack.
• The free plan provides 800 minutes of storage per month at no cost, which is enough for teams who only need to capture the occasional important meeting. Paid plans start at $18 per user per month (Pro) and go up to $29 (Business) and $39 (Enterprise), with each tier unlocking more storage, longer transcripts, and more advanced analytics features.
• SOC 2 Type 2 certification and GDPR compliance cover the security and privacy requirements most enterprise procurement teams check for. Data is encrypted in transit and at rest, and workspace admins control who can access which recordings. Enterprise customers can also negotiate data processing agreements for additional compliance coverage.
• Highlight reels let you clip the most important moments from a meeting transcript and share them as a short, focused summary. Instead of sending a full 60-minute recording, you send a five-minute highlight package with the decisions made and the context behind them. This format works well for async teams and stakeholders who were not on the original call.
• The Notebook feature gives participants a collaborative note-taking space that syncs alongside the transcript in real time. Meeting attendees can add comments, flag moments, and annotate specific segments during or after the call. Notes and transcript are stored together so the context behind each comment is never lost.

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